Best practices guide
How to avoid a WhatsApp Business ban
A banned number stops the whole company's sales. The good news is that the risk drops a lot with simple habits, almost all tied to one idea: use WhatsApp to talk with people who want to talk to you. Below are the practices and how atendIA helps with each.
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The short answer
To lower the risk of a WhatsApp Business ban, answer the people who write to your company, do not send bulk messages to people who did not ask for contact and use the number the same way all the time. For high volume operations, the official Meta API is the most solid path, and our team connects it together with you.
Best practices that protect your number
- Talk with people who wrote to you: service that the customer starts is the use WhatsApp expects
- Do not blast bulk messages to lists of people who did not ask for contact
- Reply fast and well, because a customer who is served does not report the number
- Use the number consistently, without changing devices and connections all the time
- Keep the business profile complete, with name, photo and description
- Make it clear in the first contact who is speaking and about what
How atendIA helps with each practice
| Practice | How atendIA helps |
|---|---|
| Answer people who wrote to you | atendIA is built for customer service: queue, owner and a reply for whoever got in touch |
| Reply fast | Automatic distribution and AI replying 24 hours a day on Essential |
| Consistent use of the number | The whole team uses the same number from the browser, with no phone passed from hand to hand |
| Messages with context | The full history of each customer before you reply |
| High volume operation | Connection through the official Meta API, done by our team |
QR code or the official Meta API
On atendIA you connect WhatsApp in two ways. With the QR code, you connect it yourself in minutes, like WhatsApp Web. With the official Meta API, our team does the connection together with you. The official API is the path Meta itself offers to businesses, and it is the right choice for anyone handling a lot of volume or wanting more safety for the number.
If your number has already been banned
Follow the review path WhatsApp itself shows in the app and explain the company's use. In the meantime, review the practices above. When you are back, organizing service in a queue, with fast replies and nothing sent to people who did not ask, is what keeps the number healthy.
Plans and pricing
Connection through the official Meta API and through the QR code is available on every plan, from Basic at $49. With the AI replying fast at any hour, Essential costs $99.
See all plansFrequently asked questions
Can WhatsApp ban my number?
Service through the QR code works like WhatsApp Web, with your usual number. Bans come from bulk messages to people who never asked to be contacted, which atendIA does not do. And for maximum safety, we connect the number through the official Meta API.
Do I have to change my WhatsApp number?
No. You connect the number you already use, and conversations stay the same for your customers.
Does the official Meta API help avoid a ban?
The official API is the way Meta offers businesses to use WhatsApp, so it is the most solid path for high volume operations. On atendIA the connection through the official API is done by our team, together with you.
Which channels can I connect?
You connect WhatsApp yourself by scanning a QR code, with up to 10 numbers. Instagram, Messenger, Gmail and WhatsApp through the official Meta API are connected by our team, together with you. Everything lands in the same inbox.
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