Terms of Use

1. Who is who#

These terms govern the use of the atendIA platform, offered by ATENDIA TECNOLOGIA LTDA, registered under CNPJ (Brazilian company tax ID) 69.450.061/0001-57, located at R Visconde do Rio Branco, 1488, Conj 909, Andar 09, Cond Universe Life Square, Bloco Com., Centro, Curitiba / PR, CEP 80.420-210. Electronic contact: [email protected] and (62) 94263-6678.

"You" is the company that signs up. By creating the account, you declare that you have the authority to contract on its behalf.

2. What atendIA is#

It is customer service software: a shared inbox for your company's WhatsApp numbers, scheduling, a sales funnel and, on the plans with AI, an assistant that answers in place of your team following what you configured.

atendIA is not a telecommunications company, is not WhatsApp and has no corporate relationship with Meta. The WhatsApp channel depends on a third-party service and its rules.

3. Free trial#

• It lasts 7 consecutive days, counted from the creation of the account.
• We do not ask for a credit card to start. Sign-up asks for the company name, CPF or CNPJ (Brazilian individual or company tax ID), phone, email and password.
• During the trial, the product works the same as the plan you chose.
• If you do not subscribe by the end of the trial, access is suspended and nothing is charged. Your data stays stored for the period set out in the Privacy Policy.

4. Price, billing and automatic renewal#

Current monthly prices: Basic $49, Essential $99, Professional $199. Amounts are in US dollars, per company, per month.

• First charge: it only happens when you subscribe, at the end of the trial. We notify you by email beforehand, with the amount and the date.
• Renewal: the subscription is monthly and renews automatically on the same day of each month, at the price of the current plan, until you cancel.
• Price changes: a change in price is communicated at least 30 days in advance, and applies only from the following cycle. If you do not accept it, cancel beforehand: nothing is charged at the new amount.
• Non-payment: we notify you and keep access active for a few days before suspending. Suspension does not delete data.
• Changing plans: upgrading takes effect immediately, prorated. Downgrading takes effect in the next cycle, and what has already been paid does not become lost credit.

5. Cancellation and right of withdrawal#

Cancelling

At any time, with a button in the dashboard. No lock-in, no penalty and no need to talk to anyone. Access continues until the end of the cycle already paid.

Yearly plan

The yearly plan is paid in full at signup and has no free trial. The 7-day withdrawal right below applies the same way, with a full refund. After that, cancelling stops the renewal: access continues until the end of the 12 paid months, and the remaining months are not refunded proportionally. A campaign discount, such as the Black Friday one, applies only to the first year and only to those who signed up within the period stated in the offer. The renewal is at the plan's yearly price in effect on the renewal date.

Withdrawal (article 49 of the CDC)

Because the purchase happens over the internet, you have 7 consecutive days, counted from the purchase, to change your mind and get back in full what you paid. Just ask by emailing [email protected] or through the WhatsApp in the footer. We do not ask for the reason.

The refund deadline, duplicate charges, what happens to the cycle already paid and what is not refundable are detailed in the Refund Policy. If the two documents differ, what is written here prevails.

6. Acceptable use#

The rule below is not decoration: breaking any of these items puts the WhatsApp number of ALL the platform's customers at risk, and that is why it is grounds for immediate suspension.

• Do not message people who did not ask to be contacted. Campaigns only to your own base, with consent and with a way to opt out. Mass sending to a purchased, scraped or third-party list is prohibited.
• Do not use the platform for scams, phishing, illegal content or hate speech.
• Do not impersonate another company or a public agency.
• Do not try to bypass a technical limit, access another company's data, or reverse engineer the platform.
• You are responsible for what your team does in the account, and for keeping the credentials secret.

The complete list, with examples and what happens in each case, is in the Acceptable Use Policy.

QR Code connection

The default connection uses the same mechanism as WhatsApp Web. WhatsApp may restrict or block numbers that it considers to be outside its policies, and that decision belongs to WhatsApp, not to atendIA. In normal customer service the risk is low; it rises sharply with unsolicited mass sending, which is exactly what the item above prohibits. Anyone who cannot take that risk should talk to us about Meta's official API.

7. Your data and your content#

The content is yours. atendIA does not claim ownership over your conversations, your contacts or your files, and only processes them to operate the service, as a processor. Details in the Privacy Policy and in Security and data.

You can export your data at any time and request deletion through the path described in Data deletion.

Regarding your customers' data, atendIA acts as a processor and follows the Data Processing Agreement, which is part of these terms and applies from the moment you create the account.

8. Availability and support#

We work to keep the service up, but we do not promise uninterrupted availability: there is maintenance, and there are third-party failures that atendIA does not control (WhatsApp, the AI provider, the hosting provider). Human support by WhatsApp and email on business days, with priority for the Professional plan. Hours, first-response time by plan and what support covers are in the Support Policy.

9. Artificial intelligence: the honest limit#

The AI answers based on what YOU configured. It makes mistakes, as any AI system does, and that is why the product has the button to take over the conversation and the rule for when to stop and call a human. Responsibility for what is promised to your customer lies with your company, and reviewing what the AI is answering is part of using the tool.

atendIA does not guarantee commercial results. Numbers shown in the calculator on the site are estimates based on assumptions that the visitor adjusts, and are marked as such.

10. Limitation of liability#

Except in cases of willful misconduct or gross negligence, and to the extent the law permits, atendIA's liability is limited to the amount you paid in the 12 months before the event. Nothing here removes a right that the Consumer Protection Code (CDC) guarantees as non-waivable.

11. Suspension and termination#

We may suspend the account in case of non-payment after notice, breach of acceptable use, or a court order. In case of breach of acceptable use the suspension may be immediate, because the harm reaches other customers. You are told the reason, and you have the right to export your data.

12. Changes to these terms#

A relevant change is communicated by email at least 30 days in advance. Continuing to use the service after that counts as acceptance; if you do not accept, cancel at no cost.

13. Governing law and venue#

Brazilian law applies. The venue (foro) of the consumer's domicile is chosen for consumer relations, as provided by law.

14. Documents that are part of these terms#

These terms are the main contract. The documents below detail parts of it and are part of it, all gathered in the Policy Center:

• Privacy Policy and Cookie Policy
• Data Processing Agreement and Sub-processors
• Refund Policy
• Acceptable Use Policy and Use of Artificial Intelligence
• Security and data and Data deletion
• WhatsApp connection, Support Policy and Requirements for use

If any of them says something different from these terms, these terms prevail. The only exception is the protection of your customers' personal data, where the Data Processing Agreement prevails, as it is the specific document required by the LGPD (Lei nº 13.709/2018, the Brazilian data protection law).