Data deletion

1. I am an atendIA customer and I want to delete my account#

1. If you still have an active subscription, cancel it in the panel (painel.atendiatec.com.br). Canceling does not erase anything: it only stops billing.
2. Export whatever you want to keep before requesting deletion. There is no going back afterward.
3. Send the request to [email protected], from the email registered on the account, with the company name and the CNPJ (Brazilian company tax ID) or CPF (Brazilian individual tax ID) on the registration.
4. We confirm that the request came from someone entitled to make it, carry it out, and reply confirming completion.

What is erased

• Conversations, messages, and the files that went through them.
• Contacts, labels, and funnel history.
• Appointments and their history.
• Team users, permissions, and AI configuration.
• Channel connections, including the WhatsApp session and any connected Google account.

What stays on file, and why

• Tax documents and payment records, for the period that tax law requires. An invoice that has been issued cannot be erased.
• Minimal access logs, as required by the Marco Civil da Internet (Brazil's Internet Civil Framework, Lei nº 12.965/2014, art. 15).
• The record of your deletion request itself, which is the proof that it was fulfilled.

2. I talked to a company that uses atendIA#

In that case, the one who controls your data is that company, not atendIA. We are the processor: we process the data on its behalf. The fastest path is to ask the company you talked to directly.

If you cannot reach them, write to [email protected] with the phone number used in the conversation and the company name. We forward the request to the controller, follow up, and keep you informed. We do not erase customer data on our own without the controller's instruction, except under a legal order, because that would destroy another company's legitimate history.

3. Disconnecting your Google account#

If you connected Gmail, you can undo it in two ways, and each works on its own:

• In the atendIA panel, on the channels screen, by removing the connection.
• Through Google itself, at myaccount.google.com/permissions, by revoking atendIA's access.

When you disconnect, the access tokens are invalidated and atendIA stops reading and sending through that mailbox. Emails already brought into the panel follow the general rule of this page: delete the account, or request deletion, to remove them.

4. Deadline and reply#

We reply within 15 days from the identity confirmation, in accordance with art. 19 of the LGPD (Lei nº 13.709/2018, Brazil's data protection law). If something prevents the deletion of a specific part, we tell you which part and why, instead of staying silent.

5. Need help?#

Data protection officer email: [email protected]. If you prefer to talk, message us on WhatsApp. Your other rights and how to exercise them are in the Privacy Policy.