All channels in one inbox
Omnichannel CRM with every channel in one inbox
Your customer picks where to talk and your team answers everything in one place. WhatsApp, Instagram, Messenger and email land in the same list, with the contact's full history alongside, no tab switching and no device switching.
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The problem is not a lack of channels, it is scattered channels
Most companies are already on every channel. What is missing is one place to answer all of them. When WhatsApp lives on one phone, Instagram on the device of whoever runs social media and email in a mailbox nobody opens, the customer who wrote yesterday is still waiting. atendIA brings the four into a single list.
The channels that land in the same inbox
- WhatsApp by QR code, with up to 10 numbers, or through the official Meta API
- Instagram Direct, connected by our team
- Facebook Messenger, connected by our team
- Email through Gmail, connected by our team
- Every conversation has an owner, a department and a queue, whatever the channel
- Tags, filters and search across the whole history, from every channel
One history per customer
Someone who messaged on Instagram last week and wrote on WhatsApp today is the same person to your team. The agent opens the conversation and sees what was already said, instead of asking the customer to repeat the story. And the history stays with the company, not on the phone of whoever answered.
Multichannel or omnichannel, what is the difference
Both terms show up in the same ad and are almost never explained. Multichannel means being on several channels. Omnichannel means the channels behave as one, with the same history and the same owner. The difference shows up the day a customer switches channels in the middle of a conversation.
| What happens | Plain multichannel | Omnichannel |
|---|---|---|
| The company is on several channels | Yes | Yes |
| Each channel has its own inbox and login | Yes | No, it is one inbox |
| The customer moves from DM to WhatsApp | Becomes two contacts | Stays the same contact |
| The agent sees what was said on the other channel | No | Yes, in the same history |
| Owner and queue apply to every channel | No | Yes |
| Reports add up the channels | Each on its own | Everything together |
The same AI answers on all of them
On the plans with AI, it replies in your company's tone on any of the channels, understands the voice messages customers send and hands the conversation to a person when the topic needs it. You write the instructions once and they apply to the whole inbox.
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Connect the other channelsInstagram, Messenger and Gmail are connected by our team, together with you, at the start. After that everything lands in the same inbox.
Plans and pricing
Every channel is on every plan, starting at $49 a month, with no per-user charge. The AI that answers alongside your team comes with Essential.
See all plansFrequently asked questions
Which channels can I connect?
You connect WhatsApp yourself by scanning a QR code, with up to 10 numbers. Instagram, Messenger, Gmail and WhatsApp through the official Meta API are connected by our team, together with you. Everything lands in the same inbox.
Will my team be able to use it?
Yes. The dashboard works like WhatsApp with more features: conversations on the left, the open conversation next to them and the pipeline as a drag and drop board. Your team starts answering the same day, with no formal training.
Do I need a different number for each channel?
No. Each channel uses the account you already have: your WhatsApp number, your Instagram profile, your Facebook page and your email inbox. Nothing changes for the people who look for your company.
Is there a limit on messages or users?
No. Messages are unlimited on every plan, and you add as many users as you need, with no per seat cost.
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Start serving customers better today
Try atendIA for 7 days with your team and your customers. No credit card, no long-term contract.