AI in your DMs
Instagram chatbot with AI that answers DMs in your brand's tone
A customer sends a DM at eleven at night and wants to know the price, the hours and whether there is room. atendIA's AI answers right away, with what you taught it, and brings in a person on your team when the conversation needs it.
- 7-day free trial
- No credit card
- Cancel anytime
The short answer
An Instagram chatbot with AI answers DMs on its own, at any hour, understanding what the customer wrote instead of showing a menu. In atendIA the AI answers DMs 24 hours a day in your brand's tone, follows the rules you wrote and hands over to your team with one click, in the same history. It starts on the Essential plan, and the AI cost is already included.
AI in DMs versus a flowchart chatbot
The best known DM automation is the button kind: the customer picks an option and gets a canned text. It works until the first question nobody drew. The AI reads the message as it came and answers with your company's information.
| In DMs | Flowchart chatbot | atendIA's AI |
|---|---|---|
| A question outside the script | Goes back to the menu | Answers with what the company taught it |
| Customer sends a voice message | Gets no reply | The AI understands the voice message |
| Tone of the conversation | Fixed text, same for everyone | Your brand's tone |
| When to bring in a person | When the customer gives up | By the rules you wrote |
| Where the conversation lives | Outside your support inbox | In the same inbox as your team |
What the AI does in DMs
- Answers 24 hours a day, including weekends and late at night
- Speaks in your brand's tone, with what you sell, prices and hours
- Understands the voice messages customers send in DMs
- Follows the rules for what it must never promise and when to bring in a person
- Hands the conversation to your team with one click, with no repeating for the customer
- Alerts a group when the conversation goes to a human and when it closes
Set up by you, with no coding
The AI starts from a form at signup, where you tell it what you sell, your prices and your hours. After that the instructions stay editable in the dashboard, and the same AI works for DMs, WhatsApp and Messenger. You do not need to open an OpenAI account or paste a key: the AI cost is included in the plan, even during the trial.
From DMs to WhatsApp, without losing the lead
A lot of sales that start on Instagram end on WhatsApp. In atendIA the same customer stays one contact, with the history alongside. And when an Instagram ad leads to WhatsApp, the conversation arrives tagged with the ad that brought it, so you know which campaign brings customers.
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Tell the AI what you sellFill in the signup form with products, prices and hours. The instructions stay editable in the dashboard.
- 3Connect Instagram with our teamOur team connects Instagram together with you. From then on, the AI answers your DMs.
Plans and pricing
The AI answering DMs starts with Essential, at $99 a month, with the AI cost included. Professional, at $199, also checks your services and books the appointment in the conversation.
See all plansFrequently asked questions
Does the AI answer Instagram DMs late at night?
Yes. On the Essential plan the AI answers 24 hours a day in DMs, on WhatsApp and on Messenger, and hands over to your team when your rules say so.
How is the AI set up?
You fill in a form about your business: what you sell, prices, opening hours and what it must never promise. The AI starts answering from that, and its instructions stay editable in the dashboard.
Can the AI make up prices or promise things we do not do?
It answers within the rules you set, including what it must never promise and when to hand over to a person. On the Professional plan, price and duration come from your service catalog, not from a guess.
Do I have to pay for OpenAI or another AI separately?
No. On the Essential and Professional plans the AI cost is already in the plan price. You do not create an OpenAI account, paste an API key or get a usage bill, not even in the month it answers the most. The Basic plan has no AI.
Do I need a credit card to try it?
No. Signing up only asks for your company details, phone, email and password. The 7 days are free, and billing only starts if you decide to continue. You cancel from the dashboard itself.
Updated on
Start serving customers better today
Try atendIA for 7 days with your team and your customers. No credit card, no long-term contract.