Beyond the WhatsApp Business app
WhatsApp Business CRM for when your company outgrows the app
The WhatsApp Business app is where almost every company starts. When support becomes a team job, the number needs a queue, owners and a pipeline. atendIA puts all of that around the same number, with no new SIM.
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The short answer
A WhatsApp Business CRM lets your whole team answer the same number in the browser, with a queue, owners, a sales pipeline and reports. In atendIA you connect the number you already use by scanning a QR code, like WhatsApp Web, and it stays the same. When it makes sense, the official Meta API also comes into the same inbox.
Signs your company has outgrown the app
- More than one person needs to answer the same number at the same time
- Customers go unanswered because the phone is with someone else
- Nobody knows who promised what to each customer
- The history leaves with the employee who left
- You do not know how many contacts arrived and how many became sales
- Instagram and Messenger are answered somewhere else
WhatsApp Business app, official API and CRM: the difference
They are three things that often get mixed up. The app and the API are ways to connect the number. The CRM is where the team works. In atendIA both ways of connecting land in the same inbox.
| What it is | What it is for | How it works in atendIA |
|---|---|---|
| WhatsApp Business app | The company number on a phone | Connected by QR code, the number stays the same |
| Official Meta API | The number linked straight to Meta's platform | Connected by our team together with you |
| CRM | The team's queue, owners, pipeline and history | The inbox where both paths arrive |
Multiple users on the same number, each with their own access
In atendIA each person signs in with their own login, and the team is unlimited, with no per-user charge. The conversation arrives through the greeting and the department menu, lands in the right queue and is distributed by round robin or to whoever is least busy. A conversation that sits idle goes back to the queue, and transfers between agents keep the history.
Pipeline, reports and AI around the same number
- A visual drag and drop sales pipeline, with your company's stages
- Reports on incoming conversations, closings and conversion
- Tracking of which Facebook or Instagram ad brought each conversation
- Automatic transcription of voice messages, with the caption under the audio
- On Essential, an AI answering 24 hours a day in the company's tone and handing over to your team
- On Professional, the AI sees the open slots and books the appointment in the conversation
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Bring in your teamAdd your agents and departments. Each person signs in with their own login, with no per-user cost.
Plans and pricing
Your team on the same number, with a queue, pipeline and reports, comes with any plan, starting at $49 a month. The AI answering starts with Essential, at $99.
See all plansFrequently asked questions
Can I use the WhatsApp Business number I already have?
Yes. You connect the number by scanning the QR code, like WhatsApp Web, and it stays the same for your customers.
Do I have to change my WhatsApp number?
No. You connect the number you already use, and conversations stay the same for your customers.
Is there a limit on messages or users?
No. Messages are unlimited on every plan, and you add as many users as you need, with no per seat cost.
Can WhatsApp ban my number?
Service through the QR code works like WhatsApp Web, with your usual number. Bans come from bulk messages to people who never asked to be contacted, which atendIA does not do. And for maximum safety, we connect the number through the official Meta API.
Can I change plans later?
At any time, from the dashboard. Moving to a bigger plan takes effect right away; to a smaller one, on the next billing cycle.
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