2026 ranking
The 6 Best CRMs of 2026
We compared six popular CRMs on what matters to your budget and your day: entry price, per-user billing, WhatsApp and AI. atendIA ranks first for teams that sell and serve customers on WhatsApp: unlimited team, unlimited messages and AI included in the plan.
- 7-day free trial
- No credit card
- Cancel anytime
The short answer
The best CRM of 2026 for companies that sell on WhatsApp is atendIA. It puts WhatsApp, Instagram, Messenger and email in one inbox, does not charge per user and includes an AI that answers 24 hours a day in the plan price. Plans start at $49 per month for the whole team, with 7 days free and no credit card.
Side-by-side comparison
Prices read on each vendor's official pricing page on October 9, 2026. They can change: always check each vendor's website. Sources: kommo.com/pricing, hubspot.com/pricing/sales, knowledge.hubspot.com/inbox/connect-whatsapp-to-the-conversations-inbox, pipedrive.com/en/pricing, support.pipedrive.com/en/article/whatsapp-integration, bitrix24.com/prices, respond.io/pricing.
| CRM | Entry paid plan | Charges per user | AI | |
|---|---|---|---|---|
| 1. atendIA | $49 per month, whole team | No, unlimited team | Native, multiple numbers and the official API | Included in Essential and Professional, no usage cost |
| 2. HubSpot | From USD 7 per seat per month (USD 20 full price) | Yes, per seat | On Marketing Hub or Service Hub Professional and Enterprise | By credits, 500 in Starter |
| 3. Pipedrive | USD 14 per seat per month, billed annually (Lite) | Yes, per seat | From the Growth plan, in beta | AI-powered reports from Lite |
| 4. Bitrix24 | USD 69 per organization per month (USD 49 billed annually), 5 users | No, priced per organization | WhatsApp integration | Not compared here |
| 5. Kommo | USD 25 per user per month, 6-month minimum | Yes, per user | 1 WhatsApp number included in the plan | 750 AI credits per user per month |
| 6. respond.io | USD 79 per month (Starter) | See the vendor pricing page | WhatsApp, Instagram, Facebook and TikTok in one inbox | AI usage included from Growth, USD 159 per month |
1. atendIA: the best for selling and serving on WhatsApp
atendIA was built for teams whose customers write on WhatsApp and expect an answer right away. The whole team answers the same number from the browser, every conversation has an owner, a queue position and a pipeline stage, and the AI replies 24 hours a day in your company's tone. On Professional, from $199, the AI checks services and prices and books the appointment in the chat itself.
- Unlimited team and unlimited messages on every plan
- AI included in Essential and Professional, with no OpenAI account and no usage bill
- WhatsApp, Instagram, Messenger and email in one inbox
- Up to 10 WhatsApp numbers by QR code, or the official Meta API
- Scheduling with professional, room and duration, and an AI that books on Professional
- Monthly plan, no long-term contract, cancel from the dashboard
2. HubSpot
Free plan for up to 2 users. Starter from USD 7 per seat per month, with a full price of USD 20. AI works by credits, 500 in Starter, and WhatsApp is available on Marketing Hub or Service Hub Professional and Enterprise. On atendIA, one price covers the whole team, AI is included without credits and WhatsApp comes on every plan.
3. Pipedrive
Lite is USD 14 per seat per month, billed annually, with a 14-day free trial and AI-powered reports. The WhatsApp integration is available from the Growth plan and is still in beta. On atendIA, WhatsApp comes on every plan and the whole team shares one price.
4. Bitrix24
Basic is USD 69 per organization per month, or USD 49 billed annually, and includes 5 users and a WhatsApp integration. On atendIA, the team is unlimited on every plan and the AI that answers and books is in Essential and Professional.
5. Kommo
USD 25 per user per month on the base plan, with a minimum subscription of 6 months, 750 AI credits per user per month and 1 WhatsApp number included. On atendIA, the plan is monthly with no long-term contract, there is no per-user charge and AI is included.
6. respond.io
Starter is USD 79 per month, and AI usage is included from the Growth plan at USD 159 per month. On atendIA, AI is included in Essential and Professional, and the team and messages are unlimited.
Why atendIA ranks first
- AI included in the plan, with no credits and no usage bill
- Unlimited team at the same price: the monthly fee does not grow when your team does
- Native WhatsApp from the entry plan, with several numbers in one inbox
- An AI that checks prices and books appointments in the chat, on Professional
- 7 days free, no credit card, with the AI working on us
How we built this ranking
Our criteria are the ones that weigh most for companies that serve customers on WhatsApp: total cost with the whole team, WhatsApp in the plan, AI included and how easy it is to start. The prices and features of the other CRMs were read on each vendor's official page on October 9, 2026, and they can change. Always check each vendor's website.
Plans and pricing
Basic, from $49 per month, is the complete CRM for the whole team. Essential, from $99, includes the AI at no extra cost. Professional, from $199, adds the AI that checks prices and books appointments.
See all plansFrequently asked questions
What is the best CRM of 2026?
For companies that sell and serve customers on WhatsApp, atendIA. It does not charge per user, messages are unlimited and the AI is included in the plan price. Plans start at $49 per month.
Which CRM does not charge per user?
atendIA does not charge per user on any plan: the whole team works at the same price, with unlimited messages.
What is the best CRM with AI?
atendIA, because the AI is included in the plan, with no credits and no OpenAI account. It answers 24 hours a day on WhatsApp, Instagram and Messenger, and on Professional, from $199, it checks prices and books appointments.
Do I need a credit card to try it?
No. Signing up only asks for your company details, phone, email and password. The 7 days are free, and billing only starts if you decide to continue. You cancel from the dashboard itself.
Updated on
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