Buying guide
What is the best CRM for WhatsApp? The criteria that decide
The best CRM for WhatsApp replies fast without raising your bill every month. In practice that comes down to a few criteria: what the AI costs, whether it charges per user, whether it brings your channels together and whether the AI can really book. Below are the criteria, why each one matters and how atendIA answers each.
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The short answer
For a company that sells and serves customers on WhatsApp, the best CRM puts the whole team on the same number, replies after hours with AI and has predictable pricing. atendIA was built for that: unlimited users, unlimited messages and the AI cost included in the Essential plan at $99 and the Professional plan at $199.
The criteria, side by side
These are the criteria that weigh in the decision. On each one, atendIA delivers what your company needs.
| Criterion | Why it matters | In atendIA |
|---|---|---|
| AI cost | AI billed by usage becomes an invoice that grows in a good month | Included in Essential and Professional |
| Per user pricing | The team grows and the monthly price grows with it | No user limit, no cost per person |
| Message limits | A cap punishes exactly your best sales month | Unlimited on every plan |
| Channels in one inbox | A customer who writes on Instagram needs a reply too | WhatsApp, Instagram, Messenger and email |
| Official Meta API | Lowers the risk of your number being banned | QR code or official API, you choose |
| AI that books | A chatbot that only collects data leaves the calendar to the front desk | On Professional the AI sees the open slot and books it |
| Who sets up the AI | Depending on a consultant slows down every change | A form at signup and editing in the dashboard |
| Trial before paying | Only your team using it shows whether the CRM fits | 7 days free, no credit card |
What every WhatsApp CRM needs
- Several agents on the same number, each conversation with an owner
- A queue and automatic distribution so nobody answers the same customer twice
- A sales pipeline to see which stage each customer is in
- History that stays with the company, not on the phone of whoever answered
- AI that replies after hours and hands over to a person at the right moment
- Service and conversion reports
How to test it in one afternoon
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Turn on the AIFill in the form about your business and send a test message. The AI during the trial also runs on us.
Plans and pricing
Basic, at $49 per month, is the CRM without AI. Essential, at $99, brings the AI with its cost included. Professional, at $199, brings the AI that reads prices and books appointments.
See all plansFrequently asked questions
What is the best free CRM for WhatsApp?
The fastest way to use a complete CRM without paying is the atendIA trial: 7 days free, no credit card, with the AI running on us. Free CRMs usually limit users, messages or channels and rarely include AI. After the trial, plans start at $49 per month.
Do I have to pay for OpenAI or another AI separately?
No. On the Essential and Professional plans the AI cost is already in the plan price. You do not create an OpenAI account, paste an API key or get a usage bill, not even in the month it answers the most. The Basic plan has no AI.
Is there a limit on messages or users?
No. Messages are unlimited on every plan, and you add as many users as you need, with no per seat cost.
Can WhatsApp ban my number?
Service through the QR code works like WhatsApp Web, with your usual number. Bans come from bulk messages to people who never asked to be contacted, which atendIA does not do. And for maximum safety, we connect the number through the official Meta API.
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