Guidelines and policies
Everything that governs the use of atendIA, in one place
Contract, privacy, LGPD (Brazil's data protection law), rules of use, artificial intelligence, WhatsApp, and support. Written to be read by your team and your legal department, with the date of the last change on each one.
Center last updated:
- Your data is yoursWe do not sell data and we do not train AI on your conversations.
- No lock-inCancel with a button, plus a 7-day right of withdrawal.
- Identified companyATENDIA TECNOLOGIA LTDA, CNPJ 69.450.061/0001-57.
13 documents
Contract and billing
What you sign up for, how you pay, how you cancel and how we process data on your behalf.
- Terms of UseThe subscription rules: free trial, price, renewal, cancellation, withdrawal, liability and jurisdiction.Updated October 18, 2026
- Refund PolicyWhen you get money back, how much and how fast: 7-day withdrawal, double charges and cancellation with no penalty.Updated October 18, 2026
- Data Processing AgreementThe processor contract under the LGPD (art. 39): what atendIA may and may not do with your customers' data, incidents, sub-processors and return of data.Updated October 6, 2026
Privacy and data
Which data goes through atendIA, with whom, for how long and how you exercise your rights.
- Privacy PolicyWhich personal data atendIA processes, on what legal basis, who it is shared with, how long it is kept and how to exercise your LGPD rights.Updated October 18, 2026
- Cookie PolicyEvery cookie and local storage item this site uses, what it is for, how long it lasts and how to turn off ad measurement.Updated October 18, 2026
- Sub-processorsThe full list of companies that process data on behalf of atendIA, what for, which data they see and in which country.Updated October 18, 2026
- Security and dataHow each company is isolated in the database, who can see what, what gets logged and how to export or delete.Updated August 31, 2026
- Data deletionHow to delete a conversation, a contact or the whole account, and what happens to the data afterwards.Updated August 31, 2026
Using the platform
The usage rules, the AI, the WhatsApp connection, support and what you need to get started.
- Acceptable Use PolicyWhat you cannot do with atendIA: sending without consent, prohibited content, technical abuse, and what happens when the rule is broken.Updated October 6, 2026
- Use of Artificial IntelligenceHow the atendIA AI works, what is sent to the model providers, its limits and what is the responsibility of whoever configures it.Updated October 6, 2026
- WhatsApp connection: QR code and official APIThe two ways to connect a number, what changes in stability and ban risk, and the good practices that protect your number.Updated October 6, 2026
- Support PolicyChannels, hours, first response time per plan, what support covers and how to open a ticket that gets solved fast.Updated October 6, 2026
- RequirementsWhat you need to use atendIA: a browser, a connection, a phone for the QR code and the Meta accounts for the official API.Updated October 6, 2026
How the documents relate to each other
The Terms of Use are the main contract and the other documents are part of it. If any of them says something different, the Terms prevail, with one exception: for your customers' personal data, the Data Processing Agreement prevails, the specific document that the LGPD requires. A relevant change to any of them is announced by email at least 30 days in advance.
Company details
As per the CNPJ card of the Brazilian Federal Revenue Service and the municipal registry of Curitiba.
- Legal name
- ATENDIA TECNOLOGIA LTDA
- Trade name
- ATENDIA
- CNPJ (Brazilian tax ID)
- 69.450.061/0001-57
- Municipal registration
- 01 06 1.364.160-0 (Curitiba / PR)
- Legal form
- 206-2 Limited liability company
- Main activity
- 62.04-0-00 Information technology consulting
- Address
- R Visconde do Rio Branco, 1488, Conj 909, Andar 09, Cond Universe Life Square, Bloco Com., Centro, Curitiba / PR, CEP 80.420-210
- Contact
- [email protected], (62) 94263-6678
- Privacy and LGPD
- [email protected]
Official channels
- Support and customer serviceWhatsApp (62) 94263-6678 or [email protected]
- Privacy, LGPD, and data subjects[email protected], with a reply within 15 days
- Support hoursMonday to Friday, 9 a.m. to 6 p.m. Brasília time (UTC-3), except Brazilian national holidays. Details in the Support Policy.
- Abuse reportUnwanted message from a number that uses atendIA? Write to [email protected] with the number and the date.