atendIA
All documents (13)

Using the platform

Requirements

There is nothing to install and no server to maintain. This is the short list of what your company needs on hand.

Translation provided for your convenience. The binding text is the original in Brazilian Portuguese: if there is any difference, the Portuguese version prevails. Read the original in Portuguese

Last updated: 2 min read
On this page (7 sections)
  1. 1. To access the panel
  2. 2. Internet connection
  3. 3. WhatsApp via QR Code
  4. 4. WhatsApp via Meta's official API
  5. 5. Instagram, Messenger, and Gmail
  6. 6. Your team
  7. 7. Still have questions?

The minimum. An up-to-date browser, a stable internet connection, and the phone of the WhatsApp number you will connect. For Meta's official channels and for Gmail, the accounts listed below, and our team makes the connection with you.

1. To access the panel#

  • A current version of a browser: Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. The address is painel.atendiatec.com.br.
  • JavaScript and the necessary cookies enabled (see Cookie Policy).
  • Browser notification permission, to be alerted to new messages while the tab is in the background.
  • For the team's daily routine, we recommend a computer. The panel also opens in a phone browser.

2. Internet connection#

  • A stable connection. Messages arrive in real time, and a network drop delays what the screen shows.
  • A corporate network with a firewall must allow access to atendiatec.com.br and its subdomains.

3. WhatsApp via QR Code#

  • A phone with WhatsApp or WhatsApp Business active on the number to be connected.
  • WhatsApp remains installed on the phone. If the phone goes 14 days without using WhatsApp, WhatsApp itself disconnects the linked devices, and the code must be scanned again.
  • One number per connection. To serve on several numbers, connect each one.

4. WhatsApp via Meta's official API#

  • A Meta Business Manager account in the company's name.
  • A number that can receive Meta's verification code, by SMS or call.
  • Depending on the case, Meta asks for business verification, with documents, to allow higher volumes.
  • Our team leads the connection with you and explains beforehand what changes in the phone app. See WhatsApp Connection.

5. Instagram, Messenger, and Gmail#

  • Instagram: a professional account (business or creator) for your company.
  • Messenger: a Facebook Page of which you are an administrator.
  • Gmail: the Google account of the mailbox to be connected, with permission to authorize access (see Privacy Policy, section 7).

6. Your team#

  • One email per person: each has their own user, and the team is unlimited on all plans.
  • Whoever administers the account defines what each person sees and can do.

7. Still have questions?#

Talk to us before subscribing, on WhatsApp (62) 94263-6678 or at [email protected]. We will tell you whether your operation fits atendIA the way it is today.

Who the provider is

This document is published and maintained by the company below, which is responsible for the atendIA platform.

Legal name
ATENDIA TECNOLOGIA LTDA
Trade name
ATENDIA
CNPJ (Brazilian tax ID)
69.450.061/0001-57
Municipal registration
01 06 1.364.160-0 (Curitiba / PR)
Address
R Visconde do Rio Branco, 1488, Conj 909, Andar 09, Cond Universe Life Square, Bloco Com., Centro, Curitiba / PR, CEP 80.420-210
Contact
[email protected], (62) 94263-6678
Privacy and LGPD
[email protected]