Refund Policy

1. Before any charge exists#

There are 7 days of trial with no credit card. We do not store a payment method during the trial, so there is no automatic charge at the end of it: if you do not subscribe, access is suspended and nothing is debited. The first charge only comes from an act of yours, and we notify you by email beforehand, with the amount and the date.

2. Withdrawal: 7 days, full amount#

The purchase happens over the internet, so article 49 of the Brazilian Consumer Protection Code (CDC) applies: you have 7 consecutive days, counted from the purchase, to withdraw and get back in full what you paid. There is no cancellation fee, no proportional retention and we do not ask the reason.

• How much comes back: 100% of the amount paid in the period. We do not deduct the days you used.
• How to ask: an email to [email protected], or the WhatsApp in the footer. Just say that you want to withdraw.
• When it arrives: we process it within 5 business days of the request. The time until the money appears depends on the payment method: on a credit card, the reversal usually shows up on the next statement or the one after, within the card issuer's timeline, which we do not control.
• What happens to the account: access is ended at the same time, and the data follows the period set out in the Privacy Policy. You can export everything beforehand, and request deletion through Data deletion.

3. After the 7 days: cancellation, not refund#

Once the withdrawal period has passed, the monthly subscription works like this: you cancel whenever you want, with a button in the dashboard, with no penalty and no lock-in. Access continues until the end of the cycle you already paid, and there is no new charge after that.

The current cycle is not refunded proportionally, because the service was provided on those days. It is not a contract trap, it is the design: that is why cancelling needs no advance notice and no conversation with a salesperson.

On the yearly plan, paid in full at signup, the rule is the same: 7 days to cancel for a full refund and, after that, cancelling stops the renewal. Access continues until the end of the 12 paid months, and the remaining months are not refunded proportionally.

4. When we refund outside these rules#

There are cases in which a refund does not depend on any deadline, and we refund on our own initiative as soon as we identify them:

• Duplicate charge or an amount different from the plan you subscribed to: we refund the full difference.
• Charge after a confirmed cancellation: we refund it in full.
• Prolonged unavailability caused by us: we credit the proportional period in the following cycle, or refund it, whichever you prefer. A third-party failure outside our control (WhatsApp, AI provider, hosting provider) is covered in section 8 of the Terms of Use.

If you saw a charge you do not recognize, write to [email protected] with the date and the amount. We check it and reply on a business day.

5. What is not refundable#

• Cycles before the cancellation request, already provided and outside the withdrawal period.
• An account suspended for breach of acceptable use (section 6 of the Terms of Use), such as mass sending to people who did not ask to be contacted. Even so, you keep the right to export your data.
• A separately contracted service that has already been performed, when there is one, such as on-demand onboarding or configuration. This is agreed in writing beforehand, never charged by default.

6. Where this policy governs, and where it does not#

This page details section 5 of the Terms of Use, which remains the main subscription document. If the two ever differ, what is in the Terms prevails, and the error here is ours to correct.

Brazilian law applies, and nothing in this policy removes a right that the Consumer Protection Code (CDC) guarantees as non-waivable.

Question about a specific charge: [email protected] or (62) 94263-6678.