DMs in the inbox
Instagram CRM to answer DMs next to WhatsApp
Whoever answers DMs today opens the app on a phone, and what was agreed there does not exist for the rest of the team. Here the Instagram conversation lands in the same list as WhatsApp, with an owner, a department and the customer's history alongside.
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DMs are the channel that gets lost the most
The ad runs, the customer comments, sends a DM, and the reply depends on someone remembering to open the app. There is no queue, no owner and no history: if the person who answered goes on vacation, the conversation goes with them. It is the same problem as WhatsApp on a personal phone, only less visible, because nobody measures DMs.
What changes when DMs go into the CRM
- The Instagram conversation lands in the same list as WhatsApp, Messenger and email
- Owner, department and automatic queue, the same as the other channels
- The history stays with the company, not on the phone of whoever replied
- The AI answers DMs with the same rules you wrote
- The same customer who leaves DMs and comes back on WhatsApp stays one contact
- Reports on incoming conversations and conversion count DMs too
How each channel is connected
This table exists because the question everyone asks before signing up is how much work it takes to connect each channel. You connect WhatsApp by QR code yourself. For the others, our team connects them with you, because the setup happens on the platform side.
| Channel | Who connects it | Lands in the same inbox |
|---|---|---|
| WhatsApp by QR code | You, by scanning the code | Yes |
| WhatsApp through the official Meta API | Our team, together with you | Yes |
| Instagram, the DMs | Our team, together with you | Yes |
| Messenger | Our team, together with you | Yes |
| Email through Gmail | Our team, together with you | Yes |
Where Instagram pays off most
DMs are the channel of people who already showed interest: they arrived through the ad, the post or the profile and sent a first message. That is where reply speed decides the sale, and that is where atendIA puts your team and the AI to answer right away.
Plans and pricing
Instagram lands in the inbox on any plan, starting at $49 a month. The AI answering DMs starts with Essential, at $99.
See all plansFrequently asked questions
Which channels can I connect?
You connect WhatsApp yourself by scanning a QR code, with up to 10 numbers. Instagram, Messenger, Gmail and WhatsApp through the official Meta API are connected by our team, together with you. Everything lands in the same inbox.
How is the AI set up?
You fill in a form about your business: what you sell, prices, opening hours and what it must never promise. The AI starts answering from that, and its instructions stay editable in the dashboard.
Is there a limit on messages or users?
No. Messages are unlimited on every plan, and you add as many users as you need, with no per seat cost.
What happens to my customers data?
It is isolated per company in the database and is never used to train AI models. You can export it or ask for it to be deleted at any time.
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