Email in the inbox
Email CRM with WhatsApp: your company Gmail in the same inbox
The customer sends the quote request by email and the question on WhatsApp. In atendIA both arrive in the same place, on the same contact, and your team answers without hunting for the conversation in another tab.
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The short answer
A CRM with email and WhatsApp puts both inboxes in one list. In atendIA your company Gmail is connected by our team together with you, and each email becomes a conversation with an owner, a queue and a tag, next to the WhatsApp, Instagram and Messenger conversations. The customer's history sits on a single contact.
Why email needs to sit next to WhatsApp
Proposals, contracts, invoices and receipts still travel by email. Day to day conversation happens on WhatsApp. When each channel lives in a different tool, whoever serves the customer sees only half the story. With Gmail inside the CRM, the agent opens the contact and sees yesterday's email and today's message on the same screen.
The shared mailbox, with an owner
A Gmail password passed around between several people does not say who is handling each message. In atendIA each email comes in as a conversation and follows the same rules as the rest of your support.
| Situation | Gmail with a shared password | Gmail inside atendIA |
|---|---|---|
| Who answers | Whoever opens it first | The conversation owner, through the queue |
| Two people on the same email | It happens and nobody notices | The conversation has a single owner |
| Organizing by topic | Each person's own labels | Tags and filters for the whole team |
| Finding what the customer said | Searching each mailbox | History search across every channel |
| Knowing who did what | Depends on everyone's memory | A record of every action in the conversation |
What email gains inside the CRM
- Each email becomes a conversation with an owner, department and queue
- Automatic distribution by round robin or to whoever is least busy
- Transfers between agents and departments without losing the history
- Tags, filters and history search working across every channel
- The contact in the visual sales pipeline, with your company's stages
- Reports on incoming conversations, closings and conversion counting email too
Integrating with the system you already use
If the order starts in email and ends in your ERP or management system, atendIA has a documented API and webhooks for messages, contacts and appointments, as an add-on on any plan.
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Connect Gmail with our teamOur team connects Gmail together with you. After that, emails land in the same inbox.
Plans and pricing
Email lands in the inbox on any plan, starting at $49 a month, with an unlimited team and no per-user charge.
See all plansFrequently asked questions
Do a customer's email and WhatsApp stay together?
Yes. Conversations from every channel appear in the same inbox and the customer's history is unified, so whoever answers sees the email and the WhatsApp message in one place.
Who connects Gmail?
Our team, together with you. You connect WhatsApp by QR code yourself, by scanning the code.
Will my team be able to use it?
Yes. The dashboard works like WhatsApp with more features: conversations on the left, the open conversation next to them and the pipeline as a drag and drop board. Your team starts answering the same day, with no formal training.
Can it integrate with the system I already use?
Yes. atendIA has a documented API and webhooks for messages, contacts and appointments, available as an add-on on any plan.
What happens to my customers data?
It is isolated per company in the database and is never used to train AI models. You can export it or ask for it to be deleted at any time.
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