Team inbox for WhatsApp
Shared WhatsApp inbox: many agents on one number
Your whole team answers the same WhatsApp from the browser. Every conversation has an owner, nobody replies twice to the same customer, and the history stays with the company, not on the phone of whoever answered.
- 7-day free trial
- No credit card
- Cancel anytime
No more passing the phone around
When the company WhatsApp lives on a single device, the chat waits for someone to be free, the customer repeats the question to each person and nobody knows who promised what. With atendIA the number stays the same, but the chat lands in an inbox the whole team can see.
How the team works together
- Every conversation has an owner, a department and a queue
- A department menu inside WhatsApp: the customer picks the team and the chat goes to the right queue
- Automatic distribution by round robin or to whoever is least busy, and a stalled chat goes back to the queue
- Transfers between agents and departments without losing the history
- WhatsApp templates and quick replies to answer in one click
- A log of who opened, answered or transferred each conversation
No limit on agents and no per user fees
Add the front desk, sales and anyone else who needs to see the conversation. The plan price does not change per person, and messages are unlimited on every plan.
Several numbers on the same screen
You connect up to 10 numbers by scanning a QR code, just like WhatsApp Web, and filter the inbox by number whenever you want. If you prefer the official Meta API, our team sets up the connection with you. Instagram, Messenger and email land in the same inbox.
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Bring in your teamInvite the people who answer customers and set up the departments. Everyone starts the same day, with no formal training.
Plans and pricing
The shared inbox is on every plan, starting at $49 a month. The AI that answers alongside your team comes with Essential.
See all plansFrequently asked questions
Do I have to change my WhatsApp number?
No. You connect the number you already use, and conversations stay the same for your customers.
How many people can answer at the same time?
As many as the company needs. There is no user limit, and the plan price is the same for 2 agents or 20.
Will my team be able to use it?
Yes. The dashboard works like WhatsApp with more features: conversations on the left, the open conversation next to them and the pipeline as a drag and drop board. Your team starts answering the same day, with no formal training.
Can WhatsApp ban my number?
Service through the QR code works like WhatsApp Web, with your usual number. Bans come from bulk messages to people who never asked to be contacted, which atendIA does not do. And for maximum safety, we connect the number through the official Meta API.
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Start serving customers better today
Try atendIA for 7 days with your team and your customers. No credit card, no long-term contract.