Auto reply
WhatsApp auto reply that actually helps the customer
A good auto reply is more than a hello. At atendIA it greets the customer, sends them to the right team, lets your team answer in one click and, with the AI, replies at any hour, even in the middle of the night.
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The short answer
At atendIA, every plan already sends the company greeting and the department menu automatically on WhatsApp. Your team has quick replies and templates so nobody types the same thing all day. From Essential, the AI answers on its own at any hour, in the company tone.
The three layers of automatic reply
| Layer | What it does | Plan |
|---|---|---|
| Greeting and department menu | Greets the customer and sends them to the right queue | All |
| Quick replies and templates | Your team answers repeat questions in one click | All |
| AI answering | A real conversation, 24 hours, text and voice notes | Essential and Professional |
Greeting and menu: the first contact already organized
As soon as the customer writes, they get the company introduction and pick a department. The chat enters that department queue and is assigned to an agent. The customer knows they were heard, and your team gets the chat in the right place.
Quick replies and templates for the team
- Address, payment options, required documents: saved once, sent in one click
- Every agent uses the same text, in the same tone
- WhatsApp templates ready to use in support
- Fewer typos and less time per conversation
At any hour, even in the middle of the night
A canned message always says the same thing. The atendIA AI reads what the person asked, even by voice note, and answers with what you entered about the business: what you sell, prices and hours. When the chat needs a person, it hands over to your team in the same history, and whoever takes over sees everything already said.
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Write the greeting and the quick repliesSet up the menu departments and save the replies your team repeats the most.
Plans and pricing
Greeting, menu and quick replies are on every plan, starting at Basic, $49 a month. The AI answering starts on Essential, $99. On Professional, $199, it also quotes prices and books appointments.
See all plansFrequently asked questions
Do I need to keep my phone on for the auto reply to go out?
atendIA opens in the browser and answers from the dashboard. You connect WhatsApp by scanning the QR code, and the number stays the same.
Will my team be able to use it?
Yes. The dashboard works like WhatsApp with more features: conversations on the left, the open conversation next to them and the pipeline as a drag and drop board. Your team starts answering the same day, with no formal training.
How is the AI set up?
You fill in a form about your business: what you sell, prices, opening hours and what it must never promise. The AI starts answering from that, and its instructions stay editable in the dashboard.
Is there a limit on messages or users?
No. Messages are unlimited on every plan, and you add as many users as you need, with no per seat cost.
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