Audio transcription
Transcribe WhatsApp audio automatically, on every plan
A customer who sends a three minute voice note no longer has to wait for someone to find time to listen. At atendIA, the text shows up under the audio by itself, and your team reads it in seconds.
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The short answer
At atendIA, every voice note a customer sends is transcribed automatically, and the text appears as a caption under the audio, right in the conversation. It works on WhatsApp, Instagram and Messenger, on every plan, with the cost already included. There is no button to press and no separate tool.
Why this changes support
- The agent reads the audio in seconds, with no headphones and without stopping what they are doing
- You can serve several customers at once, even when all of them send voice notes
- Whoever takes over the chat later reads what was said, without listening again
- Searching the history helps find what the customer asked for
- The manager follows the conversation by reading, not listening
Transcribing by hand or with atendIA
| Step | WhatsApp on a phone | atendIA |
|---|---|---|
| The customer sends a voice note | Someone has to listen | Text appears under the audio |
| Cost | Team time | Included in the plan |
| Channels | One device at a time | WhatsApp, Instagram and Messenger |
| Changing agents | Listen to everything again | Read the history |
On every channel, in the same history
A voice note that arrives through Instagram direct or Messenger also gets the text under it, just like on WhatsApp. Everything sits in the same inbox, in the unified customer history. If they sent a voice note on WhatsApp yesterday and on Instagram today, your team reads both on the same screen, without opening another app.
With the AI, the voice note also gets an answer
From Essential, the atendIA AI understands the voice note the customer sent and answers right away, in writing, in the company tone. The customer talks the way they prefer, and the conversation moves even outside your team hours. When a person is needed, the AI hands over the chat with the audio and the transcript in the history.
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Receive the first voice noteThere is nothing to turn on. The next voice note that arrives already shows up with the text under it.
Plans and pricing
Audio transcription comes on every plan, starting at Basic, $49 a month. For the AI to understand the audio and answer on its own, choose Essential, $99, or Professional, $199.
See all plansFrequently asked questions
Does transcription cost extra?
No. Transcription of the voice notes customers send is included in every plan, on WhatsApp, Instagram and Messenger.
Do I need to turn anything on?
No. Once the channel is connected, every voice note that arrives already shows up with the text under it, automatically.
Which channels can I connect?
You connect WhatsApp yourself by scanning a QR code, with up to 10 numbers. Instagram, Messenger, Gmail and WhatsApp through the official Meta API are connected by our team, together with you. Everything lands in the same inbox.
Do I need a credit card to try it?
No. Signing up only asks for your company details, phone, email and password. The 7 days are free, and billing only starts if you decide to continue. You cancel from the dashboard itself.
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