Lead distribution
Automatic lead distribution that is fair and leaves no lead behind
A lead that arrives with no owner goes cold. At atendIA, every new conversation is handed to an agent on its own, by round robin or to whoever is least busy, and goes back to the queue if it stalls.
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The short answer
atendIA distributes the leads that arrive through WhatsApp, Instagram and Messenger automatically, by round robin or to whoever is least busy, inside each department. Every conversation has an owner. If it stalls, it goes back to the queue and someone else takes it. It is on every plan.
The two ways to distribute
| Mode | How it assigns | When to use it |
|---|---|---|
| Round robin | One lead per agent, in turn | A sales team that splits leads evenly |
| Least busy | To whoever has the fewest open chats | Support with variable volume |
What the atendIA lead roulette guarantees
- Distribution separated by department: sales gets sales leads, support gets support
- An automatic department menu, so the customer lands in the right queue
- Every conversation has an owner visible to the manager
- A stalled chat goes back to the queue, so the lead does not die forgotten
- Transfers between agents and departments without losing the history
- A log of who did what in each conversation
The manager sees the whole queue
Each conversation shows who owns it, which department it is in and what has been said. If a salesperson goes on leave, their chats can be transferred to someone else without losing the history. And the log of who did what in each conversation shows who answered, who transferred and who closed.
Spreadsheet and phone, or a distribution CRM
Distributing leads in a spreadsheet or by forwarding messages from a phone depends on someone remembering. At atendIA the rule runs on its own, and the report of incoming, closed and conversion shows how many came in and how many became sales. Since the team is unlimited and there are no per user fees, adding one more salesperson to the rotation does not change the price.
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Set up the departments and the ruleCreate the departments, invite the team and choose round robin or least busy.
Plans and pricing
Lead distribution is on every plan, starting at Basic, $49 a month. With the AI qualifying before it hands over, choose Essential, $99.
See all plansFrequently asked questions
What happens to a lead nobody answered?
The stalled chat goes back to the queue and is assigned again, so the lead does not get forgotten with a single agent.
Is there a limit on messages or users?
No. Messages are unlimited on every plan, and you add as many users as you need, with no per seat cost.
Will my team be able to use it?
Yes. The dashboard works like WhatsApp with more features: conversations on the left, the open conversation next to them and the pipeline as a drag and drop board. Your team starts answering the same day, with no formal training.
Can it integrate with the system I already use?
Yes. atendIA has a documented API and webhooks for messages, contacts and appointments, available as an add-on on any plan.
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