Free trial
WhatsApp shared inbox free: the whole team on the same number
A shared inbox is the whole team answering the same WhatsApp without anyone talking over anyone. On atendIA you put everyone on the company number and test for 7 days free, no credit card.
- 7-day free trial
- No credit card
- Cancel anytime
The short answer
To test a WhatsApp shared inbox without paying, create an atendIA account: 7 days free, no credit card, with an unlimited team. Everyone answers the same number from the browser. After the trial the price stays the same for any team size, because there is no per user charge.
Multi user free in the trial, no per head bill afterwards
Many shared inbox tools allow a few users and charge for each extra agent. On atendIA the bill is per company.
| Point | Tool that charges per user | atendIA |
|---|---|---|
| Adding one more agent | The monthly price goes up | Same price |
| Team in the trial | Limited number of users | Unlimited team |
| Messages | A monthly allowance | Unlimited |
| Card to test | Usually asks for one | No credit card |
What the customer service system organizes
- Each conversation with an owner, with no two people answering the same customer
- Departments with an automatic greeting and department menu
- Automatic distribution by round robin or to whoever is least busy
- Transfer between agents and departments without losing history
- A record of who did what in each conversation
- Tags, filters and history search
A day of shared inbox in practice
The customer sends a message and gets the greeting with the department menu. They pick Sales and the conversation lands in that department's queue. The system hands it to the salesperson whose turn it is, who becomes the owner. If the topic is billing, they transfer to the right department and the colleague gets the full history. If someone goes to lunch and the conversation sits idle, it goes back to the queue and someone else picks it up. At the end of the day, the report shows how many conversations came in and how many closed.
More channels in the same inbox
Besides WhatsApp, the same team answers Instagram, Messenger and email in the same inbox, with a unified customer history. You can connect up to 10 WhatsApp numbers by QR code. Instagram, Messenger and Gmail are connected by our team together with you.
How to start
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Invite the teamAdd the agents, create the departments and choose the distribution rule.
Plans and pricing
The complete shared inbox comes from Basic, at $49 per month, with an unlimited team. Those who want the AI replying alongside the team go with Essential, at $99.
See all plansFrequently asked questions
Is there a limit on messages or users?
No. Messages are unlimited on every plan, and you add as many users as you need, with no per seat cost.
Do I have to change my WhatsApp number?
No. You connect the number you already use, and conversations stay the same for your customers.
Will my team be able to use it?
Yes. The dashboard works like WhatsApp with more features: conversations on the left, the open conversation next to them and the pipeline as a drag and drop board. Your team starts answering the same day, with no formal training.
Can I change plans later?
At any time, from the dashboard. Moving to a bigger plan takes effect right away; to a smaller one, on the next billing cycle.
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Start serving customers better today
Try atendIA for 7 days with your team and your customers. No credit card, no long-term contract.