Ecommerce
Ecommerce CRM: pre-sale and after-sale in one inbox
An online store sells 24 hours a day, and customers ask 24 hours a day: do you have my size, will shipping arrive in time, how do I return it. Those questions arrive on WhatsApp, in DMs and on Messenger. Here they land on one screen, and the AI answers while your team sleeps.
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The short answer
An ecommerce CRM centralizes support for your online store before and after the purchase. atendIA puts WhatsApp, Instagram DMs, Messenger and email in one inbox with the customer's history, includes an AI that replies at any hour and separates pre-sale, customer support and returns into their own queues. To talk to your store platform, there is a documented API and webhooks as an add-on.
What to look for in the best ecommerce CRM
| Criterion | WhatsApp on a phone and DMs in the app | In atendIA |
|---|---|---|
| Channels | One device and one app for each | WhatsApp, Instagram, Messenger and email on one screen |
| A question at 2 am | Answered when someone wakes up | The AI replies with what you entered |
| Exchanges and returns | Mixed in with people who want to buy | Its own department, picked in the menu |
| The Black Friday peak | More phones and passwords | Unlimited team, with no per-user cost |
| Knowing which ad sold | Guessing | Chat tagged with the source ad |
| Connecting to the store platform | Copy and paste | API and webhooks, as an add-on |
Pre-sale: the AI settles the question that stalls the purchase
An abandoned cart is often a question without an answer. On the Essential plan, the AI replies in your store's tone on WhatsApp, Instagram and Messenger, using what you wrote in the setup: sizes, shipping times, payment methods and return policy. It understands the customer's voice note and follows the rules about what it never promises, such as a discount that does not exist. When the conversation needs a person, it transfers with one click in the same history and notifies the team group.
After-sale: each topic in the right queue
- Sales, Customer support and Returns departments, picked by the customer in the automatic menu
- Round robin distribution or to whoever is least busy, to handle the peak around shopping holidays
- Quick replies for questions that repeat, such as refund timing
- Tags by reason for contact, to see what generates the most tickets
- A stalled conversation goes back to the queue, and no return customer is left without a reply
- Search in the history to find what was agreed with the customer weeks ago
Integration with your store
For your tech team, atendIA has a documented API and message and contact webhooks, as an add-on on any plan. With them, your store can take the customer from support to the order system, or log in the CRM what happens on the platform. Data is kept separate for each company and conversations do not train AI models.
Plans and pricing
Channels on one screen, departments and the ad source are included from the Basic plan, at $49 a month. The AI that handles pre-sale at any hour is the Essential plan, at $99. The API to connect to your store is an add-on on any plan.
See all plansFrequently asked questions
Which channels can I connect?
You connect WhatsApp yourself by scanning a QR code, with up to 10 numbers. Instagram, Messenger, Gmail and WhatsApp through the official Meta API are connected by our team, together with you. Everything lands in the same inbox.
Can it integrate with the system I already use?
Yes. atendIA has a documented API and webhooks for messages, contacts and appointments, available as an add-on on any plan.
Is there a limit on messages or users?
No. Messages are unlimited on every plan, and you add as many users as you need, with no per seat cost.
Can WhatsApp ban my number?
Service through the QR code works like WhatsApp Web, with your usual number. Bans come from bulk messages to people who never asked to be contacted, which atendIA does not do. And for maximum safety, we connect the number through the official Meta API.
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