Travel
Travel agency CRM for agents and tour operators
At a travel agency, customers dream at night and write on Sunday. They ask about Cancun, request a quote for Orlando and disappear for a week. Here the AI collects what the agent needs to quote, and the pipeline keeps every trip in negotiation until departure.
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The short answer
A travel agency CRM puts the agency's WhatsApp and Instagram on one screen, keeps each quote request in a pipeline and shows which stage each trip is in. atendIA does that with your whole team on the same number and an AI that replies at any hour, asking destination, dates and how many people are traveling before the agent opens the chat.
The quote arrives ready for the agent
Half the work of a quote is asking questions. The AI on the Essential plan asks them using the rules you wrote, and the agent opens the chat already knowing what to look for.
- Destination or type of trip, such as beach, snow or cruise
- Departure and return dates, or the month they have in mind
- How many adults and children, with ages
- Departure city
- Whether they want flights only, hotel only or a full package
- Budget range and how they plan to pay
The trip pipeline
| Stage | What happens | Who handles it |
|---|---|---|
| Quote request | Destination, dates and travelers collected | The AI, at any hour |
| Quote sent | Options sent to the customer | The travel agent |
| Negotiation | Adjusting the hotel, date or payment plan | The agent, in the same history |
| Trip booked | Reservation and payment confirmed | The agent |
| Traveling | Questions about transfers, vouchers or tours | After-sales |
Domestic, international and groups in their own queues
The automatic greeting shows the team menu and the customer picks. Someone who wants a weekend in the mountains does not compete in line with a graduation trip, and a customer who is already traveling goes straight to after-sales. A transfer between teams carries the history along, and a stalled conversation goes back to the queue instead of waiting for the agent to come back from vacation.
The customer who travels every year belongs to the agency
Travel customers come back. In atendIA their history stays with the agency: the trips they asked about, what they booked and what special requests they made, such as a ground-floor room or a crib. Whoever helps next time sees everything, even if another agent made the sale. The voice note they send from the airport shows a transcript underneath, and every chat that came from a click-to-WhatsApp ad shows the source campaign, useful for knowing which destination promotion sells.
How to get started
- 1Create your accountSign up with your company details. 7 days free, no credit card.
- 2Connect WhatsAppScan the QR code, just like WhatsApp Web. Your number and conversations stay the same.
- 3Create the agency teamsDomestic, International, Groups and After-sales, each with its own agents.
- 4Write the quote questionsIn the AI form: what the agency sells and what to ask before handing over.
Plans and pricing
The trip pipeline, teams and Instagram on the same screen are included from the Basic plan, at $49 a month. The AI that collects quote details at any hour is the Essential plan, at $99.
See all plansFrequently asked questions
Can the AI make up prices or promise things we do not do?
It answers within the rules you set, including what it must never promise and when to hand over to a person. On the Professional plan, price and duration come from your service catalog, not from a guess.
Which channels can I connect?
You connect WhatsApp yourself by scanning a QR code, with up to 10 numbers. Instagram, Messenger, Gmail and WhatsApp through the official Meta API are connected by our team, together with you. Everything lands in the same inbox.
Will my team be able to use it?
Yes. The dashboard works like WhatsApp with more features: conversations on the left, the open conversation next to them and the pipeline as a drag and drop board. Your team starts answering the same day, with no formal training.
Does a customer who is traveling land in the sales queue?
Not necessarily. With an after-sales team in the automatic menu, they pick that option and the chat goes to whoever looks after travelers, with the full purchase history.
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